Frequently Asked Questions

FAQ – Frequently Asked Questions

1. How long are shipping times?

Your order will be processed and shipped within 2-3 business days. Delivery times vary based on your location, typically taking 7-14 weeks to arrive. Each product at Lady is Beauty has an estimated delivery time listed in the product description.

2. What is your return policy?

We do not require returns. Instead, if there’s an issue with your order, simply contact us with details and a photo, and we’ll provide a full refund. This policy aligns with our commitment to sustainability by reducing the carbon footprint of returns. If possible, we encourage you to donate or recycle the item.

3. Can I cancel my order?

Yes, order cancellations are possible if your package has not been delivered within the expected timeframe. However, if your order has already shipped, we may not be able to process the cancellation. If you receive the package after canceling, you can choose to keep, donate, or recycle it.

4. What if I receive the wrong item?

If you receive an incorrect item—wrong size, color, or a defective product—please contact us. We will issue a full refund without requiring you to return the item.

5. Do you offer exchanges?

We do not offer direct exchanges. However, if you received the wrong item, let us know and we will send you the correct product.

📌 Still have questions? Contact us anytime, and we’ll be happy to assist you!