Frequently Asked Questions

FAQ – Moissanite Jewelry, Shipping, 925 Silver & GRA Certification

At Lady is Beauty, we specialize in handcrafted moissanite rings, moissanite bracelets, moissanite earrings, and moissanite necklaces made from 925 sterling silver and designed with lab grown diamond brilliance. Below are answers to the most common questions our customers ask.

1. How long are shipping times?

Your moissanite jewelry order is processed within 2–3 business days. Delivery times vary by region but typically take 7–14 business days. Each product listing includes an estimated delivery timeframe.

2. What is your return policy?

We do not require returns. If there's an issue with your order, simply contact us with details and a photo, and we'll issue a full refund. To support sustainability, we recommend donating or recycling the item.

3. Can I cancel my order?

You can cancel your order if it hasn’t shipped yet. If the package has already been dispatched, you’re welcome to keep, donate, or recycle the item after it arrives.

4. What if I receive the wrong item?

If you receive the wrong size, color, or item, just contact us. We’ll issue a full refund — no return necessary.

5. Do you offer exchanges?

We don’t offer direct exchanges. However, if we’ve made a mistake with your order, we’ll send the correct item at no extra cost.

6. Are your products certified?

Yes — our moissanite tennis bracelets, rings, and other products are GRA certified and ethically sourced. We use lab grown diamond stones set in 925 sterling silver to ensure lasting quality and brilliance.

📩 Still have questions?